Nurses Are Sick With Dissatisfaction Over Flawed EHR Systems

The number of nurses that are dissatisfied with inpatient electronic health record (EHR) systems in hospitals has reached a staggering new high of 92 percent according to the Q3 2014 Black Book EHR Loyalty survey. According to a PRWEB release, the EHR survey asked 13,650 registered nurses about their experiences with hospital EHR systems. With overwhelmingly negative responses, nurses expressed criticism for the utilization, maintenance, customer service, communication qualities, and helpfulness of EHR systems.


Black Book polled nurses in forty states about the utilization of EHR systems. The survey also asked nurses to rank vendor performance for 19 different EHR inpatient systems. The survey revealed that EHR systems negatively impacted job satisfaction and communication. Additionally, the survey findings indicated that flaws in EHR systems have put nurses in a positon where they are obligated to find workarounds to deal with the shortcomings in flawed EHR systems.


Specifically, the survey found that 85 percent of nurses struggle with continually flawed EHR systems. An overwhelming majority of nurses—90 percent—believe that EHR systems have negatively affected the communications between nurses and patients. The survey found that only 26 percent of the almost 14,000 nurses agreed with the statement: “As a nurse, I believe the current EHR at my organization improves the quality of patient information.” In for-profit chain hospitals only 2 percent of the nurses were satisfied with time allowed to be spent with patients when compared with the time allowed for documenting in the complex EHR systems.


The findings of the survey indicate that for hospital nurses, disappointment reaches beyond the efficacy of EHR systems. Shockingly, 69 percent of nurses referred to their hospital’s IT department as “incompetent” when it came to expertise in EHR systems. A total of 93 percent of nurses in for profit facilities said they didn’t have enough computers or mobile devices to reach EHR requirements. The dissatisfaction is also an important factor to nurses look for a job, with 79 percent of job seeking nurses indicating that the reputation of a hospital’s EHR system is a top three consideration when evaluating places to work.


The vendors evaluated in the study included: Siemens, McKesson, Epic Systems, Allscripts, CPSI, GE Healthcare, NextGen, Meditech, Quadramed, HMS, HCS, RazorInsights, 3M, HCare, Vista, Healthland, Prognocis, eClinicalWorks, and Cerner. Current EHR users ranked Cerner as the most user friendly vendor, citing its interoperability with ancillary and physician EHRs as a leading quality.