Important news for IntelliConnect customers

It’s no secret that technology is changing the way each of us works and Wolters Kluwer is committed to helping you harness the power of technology to drive greater efficiencies and improved outcomes for your business. As part of that commitment, we continue to invest roughly 10% of our annual revenues into the development and enhancement of new and existing products.

In 2015, based on close collaboration with our customers, we launched Cheetah™, an intuitive legal research platform, powered by Wolters Kluwer’s world-class content enabling legal professionals to quickly understand and advise on today’s complex matters. In 2018, Cheetah™ won the SIIA CODiE Award for Best Legal Solution.

Over the past year, Cheetah™ has been successfully adopted by more than 2,500 law firms, law schools, and corporate legal departments. Based on this adoption, we’ve reached the point where we have decided to sunset the IntelliConnect platform and move to one research platform, Cheetah™. This move will allow us to further invest in enhancements to Cheetah™ and other value-added solutions for the legal marketplace. As part of this change, we will migrate any remaining IntelliConnect customers to Cheetah™ over the next few months.

Your successful transition to Cheetah™ is very important to us and we are here to support you along the way. We will also provide you with dual access to your subscribed content on Cheetah™ and IntelliConnect at no additional charge at this time.

If you have questions in the meantime, please contact us at 1-800-955-5217 or If you would like to learn more about Cheetah™, please go to our dedicated site for Training & Support.

Thank you for being a valued customer. We greatly appreciate your patronage, and look forward to our continued partnership.


Dean Sonderegger
Vice President, Legal Markets & Innovation
Legal & Regulatory, U.S.

Health Law Hot Topics Webinar Series

Please Join Us

Complimentary 3-Part CLE-Approved Health Law Webinar Series

May 3, 10, and 17

In partnership with Goodwin Law, Wolters Kluwer is offering a three-part webinar series focusing on issues of high impact on health law today.


CLE credits are only offered for live attendance and are complimentary.


Session 1

Title: Healthcare Law for Digital Health, Telemedicine, and Health IT Companies

Date: Thursday, May 3, 2018

Time: 1:00 PM Eastern Daylight Time

Duration: 1 hour

Register for Session One: Healthcare Law for Digital Health, Telemedicine, and Health IT Companies


Session 2

Title: FDA Regulation of Digital Health and Health IT

Date: Thursday, May 10, 2018

Time: 1:00 PM Eastern Daylight Time

Duration: 1 hour

Register for Session Two: FDA Regulation of Digital Health and Health IT


Session 3

Title: Data Privacy and Security for Digital Health and Health IT

Date: May 17, 2018

Time: 1:00 PM Eastern Daylight Time

Duration: 1 hour

Register for Session Three: Data Privacy and Security for Digital Health and Health IT



Roger A. Cohen is a partner in Goodwin’s nationally recognized Life Sciences Practice.
He counsels healthcare services, life sciences, and healthcare IT clients concerning compliance with the myriad laws and regulations governing the delivery of healthcare services such as the Anti-Kickback Statute, the Physician Self-Referral Law (the Stark Law), the False Claims Act, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Medicare and Medicaid rules and regulations, and laws governing reimbursement, licensure, and certification.


Kathryn Beard is the Associate Managing Editor in the Health Law editorial team of Wolters Kluwer Legal & Regulatory U.S.
Her areas of expertise include the Affordable Care Act, health care reform, Medicaid expansion, social media, and the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), including the merit-based incentive payment system (MIPS), advanced alternative payment models (APMs), and the Quality Payment Program (QPP).


Wolters Kluwer Legal & Regulatory U.S. is pleased to partner with Above the Law for CLE accreditation.*  Upon the conclusion of each webinar an informal certificate of completion will be issued by Wolters Kluwer Legal & Regulatory U.S. Attendees will also receive an official certificate via email from Above the Law’s third party CLE provider, Marino Law. 

*CLE available for NY, NJ and CA. A Uniform Certificate of Attendance for CLE credit will be issued for all other states.

Happy Thanksgiving

The health law editorial team at Wolters Kluwer Legal & Regulatory U.S. is out of the office for the Thanksgiving holiday. We will resume our regular posting schedule on Monday, November 27th. In the interim, we invite you to check out the USDA’s Five Tips for a Food Safe Thanksgiving.

Kusserow on Compliance: Measuring compliance program effectiveness using validated and reliable knowledge surveys

The OIG from its earliest compliance guidance documents has recommended the use of “[q]uestionnaires developed to solicit impressions of a broad cross section” of the workforce. Evaluating effectiveness through the use of questionnaires or surveys can measure the compliance culture and/or knowledge of the organization. Such surveying of employees are one of the two methods suggested for evidencing compliance program effectiveness by the HHS OIG in its Compliance Guidance for Hospitals and Supplemental Guidance for Hospitals. The agency noted that “as part of the review process, the compliance officer or reviewers should consider techniques such as…using questionnaires developed to solicit impressions of a broad cross-section of the hospital’s employees and staff.” It further reinforced this by stating it “recommends that organizations should evaluate all elements of a compliance program through “employee surveys.”   The OIG also stated that “[t]he existence of benchmarks that demonstrate implementation and achievements are essential to any effective compliance program.”

Steve Forman, CPA, has 35 years experience as a compliance officer and health care compliance consultant. He has used compliance surveys for over 20 years to measure program effectiveness and has found them to be an extremely inexpensive method to provide great insight into the compliance program’s effectiveness. However, he notes that it is critical that the survey being used has been professional developed, as well as validated and tested over many organizations. In addition, it is necessary for employees to have confidence in the fact that their scoring will not be attached to them. This means that the survey needs to be independently administered that ensures the confidentiality and anonymity of participants. It is very useful for organizations gaining feedback from employees by querying them on their knowledge of the compliance program elements drawn from their general observations and personal experiences. Results from a survey can evidence employees’ knowledge; awareness and understanding of the compliance program are used to identify positives and weaknesses of the compliance program.  It can provide empirical evidence of the advancement of program knowledge, understanding, and effectiveness.

Jillian Bower has been overseeing administration of knowledge surveys with health care organizations for more than 6 years at the Compliance Resource Center (CRC). The CRC has been employing compliance surveys since 1993.  The most popular survey for Compliance Officers is the Compliance Knowledge Survey© that tests the knowledge of the compliance program’s structure and operations, including the understanding of the role of the Compliance Officer, how the hotline functions, etc. It specifically focuses on the OIG’s seven elements of an effective compliance program and uses simple closed-ended questions with “Yes and “No” answers choices that requires no more than 20 to 30 minutes to complete. Reports from this survey runs 30 pages or more that includes tips for addressing weaknesses and benchmarks results against the universe of those who have used the same survey three ways; (a) overall results, (b) by topic, and (c) individual questions. The biggest benefit of the Compliance Knowledge Survey© is being able to benchmark the results of an organization with the universe of those that have used the same survey by overall results, topical areas, and by question.

Carrie Kusserow with 15 years experience as a compliance officer and consultant has found that reports of survey results can evidence both strengths in the compliance program, as well as areas opportunities for improvements in the Compliance Program. It is one way that compliance program effectiveness can be objectively measured with credible metric evidence. Using the same survey over time, permits measurements that can benchmark progress in Compliance Program development and in tracking improvements.

Al Bassett, JD, has assisted in building and evaluating compliance program effectiveness more than just about anyone in the country over the last 20 years. He has routinely employed employee surveys as a tool to obtain the most out of a compliance effectiveness review. He has found that a compliance knowledge survey parallels and reinforces his findings from document reviews, observation of program operations, and interviews of key staff. In addition, he has surveys administered to provide the foundation for focus group meetings. Findings from a survey can identify potential weakness, but does explain the “why” for the issue. He cautions that for reliable and credible result, the survey should be professionally developed and administers.  From experience he notes that internally developed questionnaires naturally raise employee suspicion that the questions are being designed to bias the results in favor of the organization.  There is also the concern that if administered internally, anonymity in responding to questions would be lost. Another issue is that the credibility of the results is not likely to provide convincing evidence to any outside authorities. A properly developed survey will also address a response-set bias, where respondents may always answering the questions as “yes” or “no”. It is therefore important to have a few reverse scored questions included.

Richard P. Kusserow served as DHHS Inspector General for 11 years. He currently is CEO of Strategic Management Services, LLC (SM), a firm that has assisted more than 3,000 organizations and entities with compliance related matters. The SM sister company, CRC, provides a wide range of compliance tools including sanction-screening.

Connect with Richard Kusserow on
Google+ or LinkedIn.

Subscribe to the Kusserow on Compliance Newsletter

Copyright © 2017 Strategic Management Services, LLC. Published with permission.