Upcoming Wolters Kluwer Educational Webinars

Webinar: Best Practices for Conducting Internal Investigations, 1/26

Thursday, January 26, 2017

In 2016, more than nearly a quarter million whistleblowers contacted the OIG directly or through their hotline, most stating that they first tried to raise their concerns internally, but either had no avenue to do so, or their information was not acted upon.  How an organization responds to complaints can spell the difference between an effective program that reduces risk of liabilities and one that increases exposure to them.

Join Richard Kusserow, a career investigator with the FBI and former Inspector General of the DHHS, along with Kashish Chopra, JD, MBA, CHC, for practical guidance in developing and executing an effective internal investigations program. Learn pitfalls to avoid when conducting investigations, gain perspective on how effective investigations can manage compliance risks, and investigation-related policies and procedures to help with your program organization and management.


  • Practical considerations in establishing  an internal investigation
  • Identification of key policies and procedures for program management
  • Perspective on the roles Legal, Compliance, and Human Resources in investigations
  • The 7 steps to an investigation:
    1. Gathering background information
    2. Planning the investigation
    3. Initiating the investigation
    4. Executing interim actions in an organization
    5. Gathering documentary evidence and conducting interviews
    6. Writing the final investigation report
    7. Closing the case and communicating findings
  • Guidance on how to conduct interviews, fact finding, and the art of questioning
  • Interview tips for dealing with deception


Richard Kusserow

Richard Kusserow served for twenty-two years as a Special Agent and Supervisor for the FBI and as the Inspector General (IG) for HHS, where he was responsible for fraud/abuse oversight.  As the IG, his office investigated thousands of health care fraud cases. Mr. Kusserow established Strategic Management in 1992 and it has provided a broad range of advisory services including compliance assessments, financial/legal fact-finding, program analyses, policy development, and specialized investigations. His firm provides interim and designated compliance officer. He provides specialized expertise on fraud and abuse, sanctions, exclusion, and debarment processes and possesses special and unique expertise involving fraud and abuse laws and regulations, such as the Anti-Kickback Statute, and qui tam actions. Strategic Management has provided compliance consulting assistance to over 2,500 companies, facilities, organizations and entities, large and small, for-profit and non-profit. His firm has been selected many times as an approved Independent Review Organization and Compliance Experts.

Kashish Chopra

Kashish Chopra, JD, MBA, CHC, a licensed attorney, conducts research and analysis, and provides advice to clients related to a number of compliance, regulatory, and legal issues. This includes addressing compliance program guidance by the HHS OIG, the Affordable Care Act, Medicare, Medicaid, Federal Anti-Kickback Statute, Stark Law, AdvaMed Code of Ethics on Interactions with Health Care Professionals (AdvaMed Code), corporate governance and other compliance topics. She drafts monthly regulatory reports, keeping clients up to date enforcement actions. She has served as an interim compliance officer, conducted internal investigations, and also routinely provides advisory services to clients.  Ms. Chopra frequently works on-site with clients to implement, evaluate, and enhance their compliance programs, and assists with the firm’s Independent Review Organization (IRO) services to help clients fulfill their obligations under Corporate Integrity Agreements. Ms. Chopra previously worked in-house with the legal and compliance team for a global medical device manufacturer; worked with Public Health Law Research for the Robert Wood Johnson Foundation program; and as a trained mediator of matters in Family Court. Ms. Chopra is also acknowledged for her research contributions to The Oxford Guide to Treaties (2012).  Ms. Chopra has over a decade of experience as a speaker, trainer and presenter, included presentations at Harvard, Yale, and University of Michigan, among others



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Recordings of Past WK Educational Webinars

Personal Health Information: Hospitals, Health Plans, and Human Resources

Headlines screaming about the mishandling of personal health information have become ubiquitous in the media. Employers handling health records are rightly concerned about their liability for the protection of such data. So where should an anxious employer begin?

This webinar will provide employers with an overview of their legal obligations, focusing significantly on health care providers, covered entities, and business associates under HIPAA, as well as the handling of health information from health insurance, medical leave, or disability, and will cover GINA, the FMLA, and the ADA.

Join this webinar to get real answers to questions like:

  • What obligations do organizations have to secure protected health information (PHI) under HIPAA?
  • What can HIPAA-covered entities and business associates expect from OCR audits and compliance investigations?
  • What other laws must employers consider when dealing with health information?

Click here to watch a replay of the webinar.


What Are the Experts Saying: Hashtags and HIPAA

It is essential for health care providers to have strong social media policies and procedures covering breach notification, investigation and mitigation in order to prevent compliance problems. They need to be broad enough to cover types of social media that do not yet exist, and flexible enough to be updated as laws, regulations, and guidances change.

This 30-minute webinar looks at the compliance problems that providers’ use of social media can cause, including specific examples of breaches and the resultant fallouts, covering:

• What is social media?
• What happens when social media collides with health care compliance?
• How do you set and maintain social media compliance policies and procedures?

Click here to watch a replay of the webinar.


Webinar Replay – Evolving CIAs: Compliance Experts, IROs, Monitors & Certifications
Webinar Replay – The Great Eight: A Deep Dive into PEPPER
Webinar Replay: 2016 ICD-10 Coding Clinic Update
Webinar Replay: The 60-Day Overpayment Report and Return Final Rule for Medicare Parts A & B
Webinar Replay: 2016 OIG Work Plan
Webinar Replay: Comprehending Bundled Payments in LTPAC
Webinar Replay: Hacking Healthcare – Real World Healthcare Security Exposures from Penetration Tests
Webinar Replay: 2016 Changes CPT Updates
Webinar Replay: The Great Eight, a 10,000 Foot Perspective on Things Every SNF Provider Needs to Know
Webinar Replay: What Providers Need To Know About the IPPS/OPPS Final Rules and BBA
Webinar Replay: Two-Midnight Rule Compliance Update
Webinar Replay: E&M Services — Amping up the Documentation for 2016
Webinar Replay: Conducting Internal Compliance Investigations
Webinar Replay: ICD-10 Coding Clinic Update
Webinar Replay: Impact of Value-Based Purchasing in Healthcare
Webinar Replay: What You Need to Know about OCR Phase 2 HIPAA Audits
Webinar Replay: Telemedicine Risk Exposures and Mitigation Strategies
Webinar Replay: Documentation & Physician Queries in the Hospital Setting
Webinar Replay: CIAs—Negotiating Terms, Selecting an IRO, Meeting Obligations
Webinar Replay: Dodging Breaches from Dodgy Vendors—Tackling Vendor Risk Management in Healthcare
Webinar Replay: Understanding the Self-Disclosure Process
Webinar Replay: 2015 OIG Work Plan Overview
Webinar Replay: Outlook to 2016: What the Coming Years Mean for Health Care
Webinar Replay: 2015 CPT Changes Overview
Webinar Replay: 2015 OPPS Final Rule Review
Webinar Replay: E&M Services–Sticking to the Basics to Avoid Unnecessary Audits
Webinar Replay: Meeting the Challenge of Expanding Sanction Databases
Webinar Replay: Cyber Security – Impact on Health Care
Webinar Replay: Using Metrics to Evidence Compliance Program Effectiveness

Click here for a full list of past WK Educational Health Webinars to replay.

*Note* – Replays are NOT eligible for CEU credits